“It always difficult to give someone serious performance or behavioral feedback in a way that doesn’t put that person on the defensive,” says Caroline Webb, author of How to Have a Good Day and CEO of the coaching firm Sevenshift. What should you say? How do you broach the topic? As the manager, you know it’s your job to address the issue, but you’re not sure how to start the conversation.
No matter the specific behavior, your employee is clearly rubbing people the wrong way. Or being condescending, or even combative. Maybe the person is interrupting colleagues too often.
If you’ve ever cringed in a meeting when your direct report was talking, you know how tough it can be to watch a team member undermine themselves.
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